Basic customer and address details are connected to the job being performed.
App for service technicians and field teams
Field service work, without losing information between the call and the office.
FERSYS connects the customer, location, appointment, work order, workers, materials, photos and documentation. The technician records completed work in the field, while the data remains available throughout the business process.
Field service in one system
Information technicians need before, during and after a service visit.
The goal is not to add another tool to your phone, but to reduce searching through messages, notes, photo galleries and paper work orders.
Jobs can be organized through the calendar and connected with the information needed for field work.
Service description, time, workers and completed work remain recorded on the same work order.
Used materials and quantities can be recorded with the job while the information is still fresh.
The condition and completion of work can be documented with photos and the customer’s signature.
Field data remains connected with the customer and other parts of the FERSYS workflow.
A typical service visit
From a reported issue to a properly documented job.
Set the customer, location and what needs to be checked or completed.
The information needed for the service visit and work records is available on the phone.
Add completed work, time, materials, photos and other field data.
Documentation stays saved with the customer and available for the next business steps.
For teams always on the move
Phone for the field, computer for the bigger picture.
In the field, the priority is finding the job quickly and recording what happened. For reviewing more work orders, customers or business data, the same system provides a broader overview.
- service and maintenance
- heating, plumbing and air-conditioning installations
- electrical and technical service
- other field jobs using work orders
Job history
When a customer calls again, previous work does not have to be a mystery.
Organized records make previous work, photos and service details easier to find. This is especially useful for repeat service and maintenance.
Frequently asked questions
FERSYS for service technicians.
Can a technician enter data in the field?
Yes. FERSYS is designed for practical mobile work, so key work-order data can be entered during the service visit.
Can photos be saved with a service job?
Yes. Photos can be linked to the work order so documentation of the condition and completed work stays with the job.
Can materials and working time be recorded?
Da. Work order podržava evidenciju materijala, radnika te vremena dolaska i odlaska.
Is the app only for one technician?
FERSYS supports employee and worker organization, so it is also designed for businesses where several people take part in the work.
A service visit does not have to end with a pile of notes.
Manage field work through FERSYS and keep the data where you can find it later.